Calm

Paperback and Hardcover books

For our Paperback & Hardcover books, all the orders are processed within 3 business days. The standard shipping time is currently 3-8 business days. For more details regarding our shipping policy, please click here If you want express shipment, please contact us directly support@gnmkids.com

You can track your order by clicking here. All you need is your tracking number.

We automatically send you an email when:
-   Order is Ready to Ship
-   Order has Been Received by the Carrier
-   Order is Out for Delivery
-   Order has Been Delivered

What if my book arrives damaged or something is missing?

If your order is damaged in any or missing, our customer service team will expedite a replacement. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

What if I don’t like the book I ordered?

Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

To be eligible for a return, your item must be in the same condition that you received it,  You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@gnmkids.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Please include your name, email, phone number, and original order number with your return. We also suggest you retain a copy of the tracking number for your return for reference.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

What ages is this book for? Our premium children’s books are mostly suited for children, 3 – 8 and also 10-12 for some of our books.

They also make a great gift for ages 1 – 2 as our stories contains vibrant, engaging illustrations that capture a child’s attention while being read to by caring parents and grandparents like you.

Where are your books printed?Our books are printed in the USA.

Our printers only deliver the highest quality books and are responsible for many books you already know from the largest publishers in the US.

We believe there is no reason for us to save a dollar on printing if we have the ability to deliver the very best print quality available.

Should I buy Hardcover or Paperback?

We generally suggest buying the Hardcover version when possible, particularly if a gift.

The hardcover format will take more wear-and-tear from little hands, making the book last longer as a keepsake.

The hardcover also uses slightly thicker paper and a more intricate printing process to make the illustrations pop of the page just that much more.

Can I buy your books in stores? At this time, all of our books are only available online.

Can I order by phone?At this time, we do not take orders by phone. However, if you email our customer service team, one of our friendly agents will give you call.

Is it safe to enter my credit card on your site? Yes, all of your payments are processed through SSL and PCI certified checkouts.

If you want an extra level of protection, we accept Paypal too. Paypal is a great way to safeguard any online transaction.

Are your books available on Amazon.com? Yes, all of our books are available on Amazon, but our books are less expensive if you buy multiple books from us directly.

The biggest different difference between the books on this website and the books on Amazon is the quality of the books. Our books are based on premium quality compared to standard quality Amazon uses for all the books.

And the book ordered in our website are delivered with a premium quality box compared to Amazon wrap mailer box.

I still have a question…If you still have a question, please email our customer service team here, and we will respond within 24 hours.